Terms & Conditions
Ayli Planet (hereinafter also called ’the company’) aims to ensure all customers’ complete satisfaction in making travel arrangements. It is understood however, that the company are acting as agents on your behalf. It is important that you are aware of the following formal terms and conditions and that you understand all amendment and cancellation charges.
To confirm your booking, you should sign Booking Form which will be provided to you by your Travel Advisor and return it to us.
When you submitting booking form, deposit amount may be required depending on the type of holiday/ticket/service purchased; your Travel Advisor will advise you on this. A non refundable deposit of 10% is normally required for hotels, tours, car hire and travel passes.
Advise us immediately if the spelling of the first or last name of any traveler on the booking confirmation form we send you doesn’t correspond to the way in which it appears in the traveler’s passport.
Forms of Payment:
Payment can be made by debit cards, by credit cards, by electronic transfer or with cash. Vacation package, tickets, deals will be issued when payment is received.
To charge any part of your trip fare, please complete the Credit Card Charge Authorization provided by your consultant and return it to us via fax or e-mail. Final payment should be done 10 weeks or to 10 days before departure, depending on holiday/ticket/service type. Your Travel Advisor will inform you about the due day to make a final payment.
If the balance is not paid on time, reservations cannot be guaranteed and we reserve the right to cancel your booking, retain your deposit and apply the cancellation charges set out in the paragraph headed ’Cancellation by you’. If we are able to re-book your arrangements, a re-booking fee will be charged. Reminders are not sent.
Change in booking
1. If you wish to change your booking in any way after the Booking is complite , we will do our best to accommodate the changes but no guarantees can be given in this regard. However, an amendment fee may be charged for each alteration made per booking within 6 weeks of the Departure Date.
2. Where a change is a minor change, we will do our best to advise you before the Departure Date, but we are not obliged to do so or to pay you compensation.
When a change is a major change (and a major change is either an alteration to your flight time by more than 12 hours, or a reduction in standard of accommodation or a change in destination) we will advise you as soon as is possible. You will then have the choice of accepting the change, taking an alternative holiday or withdrawing from the contract.
If you withdraw from the contract, we shall endeavour to obtain refunds on your behalf from our suppliers but are not under any legal obligation to refund you ourselves.
Cancellation of booking
Please be aware that cancellation of a booking or any part of already booked holiday/ticket/service must be in written notification. If you cancel prior to paying the total ammount on your booking, all applicable deposits will be forfeited. Once you have paid total ammount for your holiday/ticket/service, cancellation charges which may be up to 100% of the cost of cancelled arrangements will be payable depending on the nature of the booking.
Ayli Planet can not accept responsibility where the realization of our contractual obligation in whole or partially is prevented or affected by or you otherwise suffer any damage or loss as a result of the “force majeure“. Force majeure means any event, which we could not avoid such as: act of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to re-scheduling or cancellation of flights, alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes, volcanoes, attack of wild animals, military actions, government restrictions, tsunamis and other actual or potential severe weather conditions, and any other similar event. Compensation will not apply if any change is made as results of “force majeure“:
If you have any special request such as: dietary, seating, disability and etc or any other special need or requests, please inform your Travel Advisor when you make the booking.
The responsibility of client
The responsibility of Client is to check your flight hasn’t been subject to any schedule changes, check in at least 3 hours prior to departure (2 hours for domestic or European flights), to be aware of the need for appropriate travel insurance, to ensure that you have any necessary visas for countries to be visited and transited through and ensure that each traveler (including children and infants) holds a machine readable passport with enough blank pages for your trip and at least 6 months or 1 year validity remaining after your journey completion date.
Safari tours- personal safety:
Participation on a safari requires that you are in generally good health. It is essential that persons with any medical problems and/or related dietary restrictions make them known to us during the booking process. Anti-malaria precautions are generally essential when travelling. However, any such advice will be given as broad guidelines based on the advice we’ve gleaned from inter alia foreign embassies, consul ates and travel and tourism advisories and we do not and cannot guarantee the accuracy thereof. Any required inoculations must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry in his/her possession throughout the tour.
Ayli Planet will not assume responsibility for the accuracy of any medical information. By forwarding the tour deposit, the signed Booking Form , you are obliged to signed Liability Release and Assumption of Risk Agreement which will be provide to you by your Travel Advisor.